Bottom Line: “The availability of public charging stations is still an obstacle.”
In August, J.D. Power released its second annual Electric Vehicle Experience Public Charging Study. J.D. Power surveyed 11,554 electric vehicle and plug-in hybrid vehicle owners from January through June 2022.
The consumer research firm measured customer satisfaction with EV charging on a 1,000-point scale. According to respondents, charging at a public “level 2” charger is worse than it was last year, with satisfaction dropping to 633 from 643 in 2021. Meanwhile, satisfaction with the speedier DC (direct current) fast charger segment remained flat at 674.
“Not only is the availability of public charging still an obstacle, but EV owners continue to be faced with charging station equipment that is inoperable,” Brent Gruber, executive director of global automotive at J.D. Power, said in a statement. According to the survey, one out of every five respondents ended up not charging their vehicle after locating a public charger. And of those who didn’t charge, 72 percent indicated that it was due to the station malfunctioning or being out of service.
More information is located here. Questions? Contact NPGA President and CEO Steve Kaminski.
Related News

U.S. Department of Agriculture (USDA) Crop Report
June 19, 2025
The U.S. Department of Agriculture (USDA) Crop Report as of June 15, 2025, shows promising developments in corn and soybean planting, crucial infor...

May 2025 Employment Report
June 19, 2025
In May, nonfarm payrolls added 139,000 jobs, fewer than in the previous month but exceeding industry expectations. The U.S. has now added jobs for ...

PERC Webinar: Forklift Opportunities
June 19, 2025
Join PERC on Thursday, June 26, at 2 p.m. EDT for the latest webinar in the “Propane Presents” series to learn how to start meaningful conversa...